FAQs

Saturate any stains with a commercial stain remover and wash
in cold water. Add a small amount of bleach or borax if necessary. Dry on a
no-heat cycle or hang on a clothesline until about 90% dry. Iron while slightly
damp, or use steam/spray lightly with water, keeping the iron moving to avoid
scorching. Cotton may shrink slightly, but using no-heat cycles minimizes this
effect.

Wash in warm water with a cold rinse. Use a low to cold dry cycle to maintain wrinkle resistance. For a crisper, ironed appearance, use a warm press rather than hot.

Custom orders are carefully crafted and timing can vary depending on complexity. Typically, expect a few business days, but we will provide a more accurate estimate when your order is placed.

No, custom orders are a specialty item and cannot be returned. However, ifthere is a mistake on our part, we will correct it.

Double-check the spelling and details of your order before submission. We are not responsible for customer errors.

While we take care during machine embroidery, occasional machine jams or tears can occur. We cannot be held responsible for damage caused by these rare events.

Yes, you may, but please note we are not responsible for customer-sent items in case of damage during embroidery.